While I do not operate a clock business I have, in the past, worked on other people’s clocks.

The customer’s perspective and preferences are always paramount when it comes to repairing and restoring antique clocks. As an antique clock blogger and clock repairer, I believe it is crucial to respect and understand the wishes of the clock’s owner. Each customer may have their own unique vision for their clock, and it is important to provide them with options while also offering expert advice.

When working on a customer’s clock, it is customary to present various options for repairing the movement and addressing any case issues. While some clocks may have significant provenance or historical value, necessitating minimal intervention, others may benefit from repairs and cleaning to bring out their full potential. However, it is ultimately the customer’s decision on how they want their clock to be treated.

In a recent experience, I had the opportunity to work on a clock with a non-functioning movement and a beautifully designed case. When discussing the options with the customer, they expressed a desire to prioritize making the clock run and replacing the broken hands, while leaving the case untouched. Although I believed that cleaning the case and applying a fresh coat of shellac would enhance its appearance, I respected the customer’s wishes and proceeded accordingly.

In the realm of antique clocks, the customer’s satisfaction is of utmost importance. While as a clock restorer and enthusiast, I may have my professional opinions and recommendations, it is essential to remember that the customer’s vision and preferences take precedence. By offering different choices and providing expert guidance, we can ensure that the customer’s clock not only functions well but also aligns with their aesthetic sensibilities and personal attachment to its history.

The customer’s desires should be respected when working on antique clocks. While expert advice can be offered regarding repairs and restoration, the final decision lies with the customer.

By presenting various options and considering their input, a functional clock that meets their expectations and preserves the integrity of the clock’s history and design while preserving the relationship between the repairer and the customer is the ultimate goal.